GENERAL DESCRIPTION OF POSITION

The IT Manager oversees the daily operations and strategic direction of programmer analysts and systems administrators, ensuring the delivery of high-quality work products. This role involves providing strong leadership and management across multiple divisions, fostering collaboration, and driving performance to meet organizational goals. As a key member of the leadership team, the IT Manager supports the Clerk in achieving the organization's objectives, leveraging technical expertise and innovative approaches to align technological solutions with business needs.

ESSENTIAL JOB FUNCTIONS

The tasks listed below represent essential job functions and exclude the marginal functions of the position that are incidental to the performance of essential job duties. The Clerk may assign additional responsibilities related to the area of work as necessary or during a declared emergency.

• Lead the procurement, implementation and maintenance of software, ensuring data security and control, strategic computing, operational efficiency, operational continuity, and disaster recovery.
• Assess computing technology proposals to evaluate project feasibility and requirements.
• Direct the development of web-based applications through design brainstorming, design review, code review and advanced testing.
• Oversee web administration responsibilities including webserver maintenance and configuration.
• Oversee and assist with helpdesk requests including facilitating timely resolution on complex or urgent requests.
• Oversee and assist in the maintenance of the network and infrastructure.
• Facilitate compliance with the Florida Department of Law Enforcement (FDLE) by securing Criminal Justice Information (CJI) and fulfilling the Falcon Administrator role.
• Ensure adherence to security procedures outlined in the CSP in collaboration with LASO and FAC, focusing on enterprise software systems.
• Ensure departmental coverage and dependability of each team member.
• Promote a leader/leader philosophy by empowering staff at all levels, mentoring deputy clerks, monitoring their progress, and upholding quality standards.
• Resolve escalated complaints or disputes, manage complex situations, and administer disciplinary procedures effectively.
• Evaluate team performance through routine sync meetings and performance reviews.
• Select and recommend qualified candidates for open positions within the department.
• Identify training needs, implement staff development programs, and enhance workflow with innovative procedures.
• Approve timecards, payroll expenditures, and departmental purchases to manage financial responsibilities.
• Review and approve expenditures for assigned areas of responsibility; procure supplies and tools needed for department as needed.
• Recommend and provide input for annual budget planning and expenditure allocation.
• Oversee functions of the respective area within the department to ensure adherence to Florida Statute, Administrative Orders, and any other laws or compliances applicable to the work performed such as CJIS, PCI and HIPAA.
• Collaborate with upper leadership to research, analyze and implement procedural or policy changes to optimize operations and ensure compliance.
• Review, prepare and submit statistical data for direct area of supervision including quality and quantity of production, monitor work activities and offer solutions for improvement.
• Stay informed by enhancing knowledge of employment laws (e.g., EEO, ADA, affirmative action), attending educational programs, and engaging in professional networks.
• Align departmental goals with organizational objectives by collaborating with other leaders.

QUALIFICATIONS 

Verifiable, related work experience may be substituted in lieu of postsecondary educational requirements if a candidate is otherwise qualified for the position. Prior experience working in a Clerk’s office and with the current programs is preferred and may be given consideration in lieu of on the job experience. Related work experience may not substitute for any required licensure, certification, or registration required for the position. Substitution of postsecondary educational requirements is authorized as follows:

• Bachelor’s degree AND five (5) years of direct work experience AND experience within the Clerk of Court and Comptroller’s office, OR
• Associate’s degree AND seven (7) years of direct work experience AND experience within the Clerk of Court and Comptroller’s office, OR
• Bachelor’s degree AND five (5) years of direct work experience AND two (2) years of supervisory experience, OR
• Associate’s degree AND seven (7) years of direct work experience AND two (2) years of supervisory experience.